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Fequently asked questions
Are your products authentic?
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Yes – 100% authentic. All items come from verified suppliers or trusted wholesalers. No fakes, no replicas. What you see is exactly what you get – guaranteed.
How long does shipping take?
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We usually ship within 24–48 hours after your order. Estimated delivery time:
- USA: 4–7 days
- Worldwide: 5–9 days
You’ll receive a tracking link via email once your order is shipped.
What payment methods do you accept?
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We accept all major payment methods:
- Credit/debit cards (Visa, Mastercard, Amex)
- PayPal
- Klarna (Pay Later & Pay Now)
- Apple Pay / Google Pay
All transactions are 100% secure.
Can I return my order?
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Yes, of course. You can return your item within 14 days after delivery, as long as the shoes are unworn and in original packaging.
To start a return, just contact our support via email or the contact form.
What if I ordered the wrong size?
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No worries! If the size doesn’t fit, you can exchange or return the item within 14 days. Just make sure it’s clean and unworn. Reach out to us and we’ll help you find the right size.
How do I know which size to order?
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Each product page includes a size guide. If you’re unsure, feel free to contact us – we’ll be happy to help you choose the perfect fit.
Is your store legit?
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Absolutely. We’re a verified shop, our products are original, and we offer secure payments and trackable shipping. Feel free to check our customer reviews or message us if you have doubts – we’re real people who care.
Can I cancel or change my order?
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If your order hasn’t shipped yet, we’ll do our best to adjust or cancel it. Just contact us as soon as possible.
Where are you based?
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We’re based in Chicago, Illinois, and we ship throughout the U.S. and Europe. Local pickup may be available in the LA area – just hit us up before placing your order.
How can I contact you?
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You can reach us anytime via:
- info@kixon.store
- on our website
- Or DM us on Instagram: @kixon_
We usually respond within 24 hours (often faster).